Frequently Asked Questions

We are open Monday through Friday, 8:00 AM-5:00 PM CST or by appointment.

Summer Hours:

Monday - Thursday, 8:oo AM - 5:oo PM

Friday: 8:00 AM - 12:00PM

Yes, we set up custom programs or e-stores for businesses, schools, organizations, and more. Contact a sales representative for more information.

Yes, you are welcome to visit our showroom and browse through our catalogs/displayed products and apparel in-house.

We also have online catalogs. Browse our Apparel Catalog here, and our Promotional Catalog here. If you would like a catalog sent to you, please request one through our contact page.

Our normal production time is two weeks from art proof approval. We are able to expedite almost any order to meet your in-hands date.

Any order due less than two weeks will incur a rush charge.

Please contact a sales representative to ensure we meet your event date.

Yes, an imprinted sample (spec sample) can be requested.

Depending on the product and imprint method, these samples can cost anywhere from $15 - $200. If you proceed with the order we can reduce or waive this charge.

Yes, we are licensed for many colleges and schools. View our list of schools here. If your school is not listed, please contact a sales representative and they will see what we can do!

We accept cash, checks, and credit cards. If you are ordering online, we are partnered with PayPal to make the process easy and secure. However, if you do not have a PayPal account, you can still pay with a debit or credit card.

If you are ordering in-person, over the phone, or by email, we now offer Online Invoice Payment. You will need your order total, your order/invoice #, and your account representative's name. If you have questions on this process, please contact us.

All new orders require a down payment before the order is placed.

Vector Art files (.ai, .eps, .pdf, .svg) are required for clean art. If you do not have these files, our Creative Team can redraw your logo or design at $50/hour.

Please contact a sales representative for a quote.

Digitizing is the process of taking a two dimensional logo and recreating it into a three dimensional design that in turn converts to our embroidery machines.

Absolutely! Every new order we imprint on requires a signed proof approval from the customer before proceeding with production.

Yes, all artwork and design files are guaranteed on file for at least three years.

To submit logo or design files, please email the files to sales@ptmark.com.

Yes, the minimum order quantity for screen-printing is 12.

There is no minimum quantity with embroidery; though you will have better price breaks starting at a quantity of 12.

Embroidery: Pricing is figured based on the stitch count of the logo or design and the quantity of product(s) that will be produced.

Screen-Printing: Pricing is figured based on the number of imprint colors and locations as well as the quantity of product(s) that will be produced.

Yes, we will embroider on customer supplied pieces.

Customer Supplied pieces require a waiver to be signed as we cannot replace customer supplied pieces. While it rarely happens, damages do occur. Personal Touch will not be held responsible for a damage/incorrect imprint on products we do not typically work with.

We have several stock inks available. View them here. Our stock inks are highlighted in YELLOW. If you would like a specific color that is not in stock, or if you have a specific PMS tone that you would like us to match, there will be a $50.00 charge.

Click here to view our thread colors.

We have a list of stock fonts that are available to you. You can view the list here. If there is a specific font that you would like to use, and it is not listed, a setup charge may apply.

If you’ve seen it, chances are we can put your logo on it!

Products range from pens, notepads, and calendars to flags, beverage-ware, can coolies, and much, much more. We carry thousands of items that we can imprint on. Check out our promotional items catalog here.

Production time can vary from 2-3 weeks from proof approval date.

Each product has its own minimum quantity requirements.

Less Than Minimum (LTM): If you request an exact amount that is below a products minimum quantity, you may incur a Less Than Minimum Charge. Please ask your representative for more information.

We can engrave on glass, metal, wood, acrylic, and marble.

The only material we are certain we cannot engrave on is brass.

We have a wide selection of products you can choose from; otherwise, we frequently work with customer supplied pieces as well.

We welcome customers to bring in their product to show a representative and see if we can engrave or etch the product for you.

The maximum depth is 6”, the maximum width is 19.75”, and the maximum length is 24”.

Yes, we have several secure payment options including PayPal and direct Credit Card payment portals available through our website for our online products.

We can ensure that our payment portals meet industry standards. Please contact us if you would like more information on our security and PCI Compliance.

You are able to cancel or change your order up until you have signed the proof approval provided before each order goes into production.

If an order is canceled, all art/design charges up until that point will be billed to the customer.

If you need to change anything to the order, please contact your representative and they help you in any way possible to make this happen.

A setup charge covers the cost of creating a screen, plate, die or other equipment at our production facility to apply the artwork to your desired custom product.

Setup charges vary by product and imprint method.

Depending on the product and imprint method, you may have to pay a repeat setup charge which is typically less than half what the original setup charge cost.

Repeat setups expire after 2-3 years if an order has not been placed and a new setup will need to be purchased after this period ends.

We accept discrepancies/damages within 7 day of delivery. However, imprinted apparel cannot be returned. Proofs are sent prior to production to prevent imprint mistakes.

Rush & Expedited options are available for an additional charge. A rush charge will be applied to any order due before the normal product production time.

Yes, we can ship internationally with a provided address.

Yes, the first location is free. The second location is a $5 charge and every additional location after that is $2.

We can ship anywhere in the USA, Canada, and internationally.

Local Customers have the option to pick-up their order at our facility.

Customers in the cities of Fargo, Moorhead, West Fargo, and Dilworth have the additional option to have their order delivered for a $10.00 fee (this fee is waived for orders over $150).