Company & Culture

At Personal Touch, we believe in more than just customized products — we believe in creating lasting connections. We take pride in offering top-notch service, expert craftsmanship, and a spark of innovation in everything we do.

Our mission? Bringing your brand to life, down to the smallest detail. Your vision is our passion, and we go the extra mile to make sure every project reflects the unique identity and vision of your business.

30+ Years of bringing your brands to life

In 1990, President Cheri Johnson founded Personal Touch as an Embroidery Shop.

Today, we’ve become a dynamic, full-service Marketing & Manufacturing company! With a remarkable team of over 30 members, we’re thrilled to have collaborated with thousands of businesses nationwide.

See what we've done!

Becoming the thriving business we are today was no easy feat. Take a trip down memory lane and see a few of our accomplishments over the years!

November 15th, 1990

Personal Touch Embroidery opened at our first location! It all started with just 1 employee and 1 embroidery machine.

1994

Proud to be named one of the metro area's 50 fastest-growing companies—known as the "Metro 50"—by the Fargo, Moorhead, and West Fargo Chamber of Commerce.

2001

Lots of growth meant it was time to move! We officially began construction on the new Personal Touch building.

September 2002

Construction was complete and we moved into our brand new building.

March 2003

Nominated for small business of the year by the Chamber of Commerce of Fargo Moorhead.

2015

Broke ground on our building expansion and celebrated 25 years in business!

July 2017

It was time for a rebrand! We changed our name to Personal Touch Marketing & Manufacturing, to better showcase everything we can do.

Now

We have grown into a 30+ employee full-service, in-house manufacturing and promotional marketing company that continues to grow every day! We can't wait to see what the future brings.

Our Values

Quality & Craftsmanship

With a focus on precision, attention to detail, and the use of superior materials, we ensure that every custom product we deliver reflects your brand with excellence and care.

Customer Satisfaction

We go above and beyond to ensure every client’s experience is seamless, delivering custom solutions that not only meet but exceed your expectations.

Innovation

We embrace creativity and new technologies to continuously improve our processes and products, ensuring we stay ahead of trends while delivering unique solutions that meet your needs.

Reliability & Efficiency

We pride ourselves on consistently delivering high-quality products on time, streamlining our processes to ensure that our clients receive their custom solutions promptly and dependably, every time.

Inclusive Culture

By embracing diverse perspectives and backgrounds, we create a collaborative environment that drives innovation and ensures our solutions resonate with all our clients.

Transparency

We prioritize clear communication on pricing, timelines, and every step of the process, ensuring clients feel informed and confident in working with us.

WHat makes us different?

We know you're thinking it: what really makes us different from the rest?

At Personal Touch Marketing and Manufacturing, we believe in putting our customers first, with a focus on truly personalized service that extends beyond the standard.

Unlike other companies, we invite customers to visit our showroom to see and feel products firsthand, creating a unique hands-on experience that’s rare in the industry. Our extensive range of customizable options means customers have endless choices, all designed to meet unique branding needs.

We’re also known for our fast turnaround times and flexibility, which means we can accommodate urgent orders and last-minute requests without compromising quality.

Backed by years of experience, we’re passionate about helping brands stand out through thoughtful design and durable, high-quality items. Whether you’re looking for custom graphics or a full-service branding partner, we’re here to bring your brand to life.

Have questions? Ready to order?