Want to order but not sure where to start? We've got you.
Get in Touch
Start by reaching out in whatever way works best for you! Contact Us Email: sales@ptmark.com Phone: 218-236-1631 Stop by our showroom! 2600 24th Ave S, Moorhead, MN 56560
We're always happy to connect!
Work with A Representative
Once we’ve connected, you’ll work one-on-one with one of our dedicated Account Representatives to discuss your project and goals.
Whether you already know exactly what you want or need some creative guidance, we’ll help you find the perfect solution for you!
Have a specific budget? No problem, we’ll work within it to make sure you get the best value.
Send in your Logo, Brand or project files
Once we have an idea on what you're looking for, it's time to send us your brand guide and logo (if we don't already have them on file).
The best file types for your logo are vector files (.ai, .eps, .svg, .pdf)
Don't have that file type? No worries, our talented Creative Team can support with recreating your logo in the correct format.
Confirm your Order
Once your design and order details are finalized, we’ll review everything with you and, depending on the size or specifics of your order, a down payment may be required before production begins.
You're All Set!
That’s it; you’re all set!
Our standard turnaround time is about two weeks (10-15 business days, pending your project scope).
If your order will take longer, we’ll let you know upfront. When it’s ready, we’ll contact you to arrange pickup, delivery, or shipping. Whichever you prefer.
FAQ's
Can I make changes to my order after it's been placed?
It would depend on if the printing process has began yet. If you are curious about making an adjustment, reach our to your rep ASAP and they'll let you know!
Is there a minimum order quantity?
When it comes to apparel, screen-printing has a minimum of 12 pieces, but embroidery and heat-press have no minimum. For promotional products, each product has it's own minimum, so you can either take a look on our website or reach out and ask and we can check!
Can I get help if I’m unsure of what items or quantities I need?
For sure! Our experienced sales reps are there to help you find exactly what you're looking for, or give you ideas if you aren't sure.
Who can I contact if I have questions during the process?
If you've been working directly with a sales rep, you can contact them. If not, you can call or email us and we'll make sure your question gets answered.
Questions along the way?
We’re here to help! If you have any questions or concerns at any point in the process, don’t hesitate to reach out. Your satisfaction is always our priority.
